Frequently Asked Questions (FAQs)
How do I book a trip?
The first step is to contact us. From there, you’ll have fast and close communication with our team, and we will get back to you within 24 hours. You can ask for a quotation and resolve any questions before confirming.
Once you decide to book, we will request the necessary documentation, such as passport details and international flight information. A first payment of 50% of the total trip cost is required to secure your reservation. The remaining balance must be paid 30 days before departure.
All our activities include local taxes, insurance, and personalized assistance during the trip, available in Spanish or English.
What is the cancellation policy?
We strongly recommend purchasing international travel insurance that includes medical assistance and cancellation coverage. In case of cancellation, payments made are non-refundable, which is why having adequate insurance is essential.
Can I modify an itinerary shown on the website?
Yes. All itineraries displayed on our website are flexible. You may choose to book only specific activities or opt for the full package, including transfers and accommodation. We adapt the trip to your travel style and needs whenever possible.
What is your company’s ethical policy?
All activities offered have been personally tested and verified by our team. We are committed to fair pricing and actively collaborate with small local businesses, helping to support and develop less-visited areas.
All elephant-related experiences are ethical. We do not allow riding. Visitors can observe and be close to the elephants in a respectful way, as these animals have lived alongside local communities for over 500 years and are fully adapted to their natural environment.
Do I need a local SIM card?
You may use an eSIM, but these often cause connection issues and the cost difference is minimal. We recommend purchasing a local SIM card at the airport, where it will be installed for you. You can share internet among travelers in your group, and most hotels and establishments offer free Wi-Fi.
How do group trips work?
To join a group trip, simply contact us and make your reservation request. Group trips are confirmed with a minimum of 6 participants.
A €200 deposit is required to secure your spot. If the trip does not take place, this amount will be refunded immediately. Confirmation is provided at least one month in advance.
Once the group trip is confirmed, cancellations are non-refundable, which is why we strongly advise having international travel insurance that covers unforeseen situations.
Are flights included?
International flights are usually not included unless specified. We will guide you on the best flight options and coordinate arrival details with the group.
Do I need a visa or special documents?
Visa requirements depend on your nationality. We will provide guidance, but it is the traveler’s responsibility to ensure all documentation is valid before departure.
Is this trip suitable for everyone?
Our trips are designed for travelers with a normal level of mobility. If you have special requirements, please let us know in advance so we can advise you accordingly.
What is included in the trip price?
The trip price includes accommodation, listed activities, local taxes, insurance for activities, and on-the-ground assistance. Anything not specified in the itinerary is considered not included. For each trip, you will find a detailed section outlining what is included and what is not included. If you have any questions, you can contact us directly via WhatsApp and we’ll be happy to help.
What is not included?
International flights, personal expenses, travel insurance, and meals not mentioned in the itinerary are not included unless stated otherwise. International flights can be included upon request. Prices are based on real-time availability, and a 2.5% service fee applies to the total flight cost. All prices are updated and fully transparent.
Is travel insurance mandatory?
Travel insurance is not mandatory, but it is strongly recommended, especially one that covers medical assistance, trip cancellation, and unexpected changes.
What type of accommodation do you use?
We carefully select comfortable, well-located hotels that meet quality standards and reflect the local character of each destination. You can choose between 3-, 4-, or 5-star hotels. Please mention your preferred hotel category when requesting your quotation.
How many people are there per group?
We work with small groups to ensure a more personal and enjoyable experience. Group size is always limited and varies depending on the destination. Groups usually consist of between 10 and 12 people.
What happens if a destination or activity cannot be visited?
In rare cases due to weather, safety, or operational reasons, the itinerary may be adjusted. Any changes will always aim to offer an equivalent or improved experience.
What should I pack?
Once your trip is confirmed, you will receive access to additional information, including a detailed packing list tailored to your destination and activities, as well as extra content such as Thai cooking recipes and traditional Thai music to help you connect with the experience before you travel.
Are meals included?
Some meals are included depending on the itinerary. This will always be clearly specified before booking.
Is the trip suitable for solo travelers?
Yes. Many of our travelers join alone and enjoy sharing the experience with the group.
Do I need vaccinations?
Vaccination requirements depend on your destination and nationality. We recommend checking with your healthcare provider before traveling.
How do payments work?
Payments are made in two stages. A 50% deposit is required to confirm your reservation, with the remaining balance due one month before the trip. In the event of cancellation, payments are non-refundable, which is why we strongly recommend having travel insurance that includes cancellation coverage. Payments can be made via bank transfer or by credit or debit card. If you have any questions, feel free to contact us directly.